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Song Airlines - *Wow*

[Note: This was written on Saturday night during the flight, but not posted until I had a chance on Sunday - the plane did not have wireless :) ]

This is really something. I'm on my way down to Orlando, Florida to meet up with Carl at DevConnections, and the only flight available was on a relatively new airline called "Song." It's completely unlike any other airline that I've ever encountered.

I'm on a good old fashioned 757, flying coach, and each passenger has his/her own personal LCD TV.

In coach. On a 757. This isn't an eight hour trans-Atlantic flight on a 747/777 where you'd expect to have everything at your disposal, even in coach, but rather a simple two-hour hop south.

The seats, rather than the traditional drab cloth are vinyl, and each one is a nice, solid color. Some are green, others are blue. I can also see purple and orange seats from where I'm sitting.

One side of the 1st class/coach divider is green while the other is blue. They aren't "regular" green and blue either, but "fun" green and blue.

I have 24 satellite channels coming into my TV, two movies, a music channel, a trivia channel, and even a very detailed "control freak" channel. It's great. I have all of our flight details at my immediate disposal, including airspeed, outside temp, current altitude, and several different positional maps from which to choose. It makes me feel good. I don't like flying, and I'm the type of jerk who thinks that, by monitoring this information, I can alert the pilot and crew when I encounter any suspicious stats. I'm like a low-ranking manager with an Excel spreadsheet that's over my head.

The food even looks good. I typically don't classify airline food with the terms we'd normally use to talk about food. That is, I don't think of airplane food as being "good" or "bad," but something closer to "other." The portions aren't ones that I'd describe as "large" or "small," but probably something more like "amusing" or "offensive."

You know what they have on the menu here, in coach, on this 757? Bread and cheese. Fruit plates. Apple martinis, vegetable spreads, and delightful sounding sandwiches.

Over the past couple of years, I've been wondering about where travel was going. I watch a lot of old movies/television, and I'm always impressed with the experience (I know, I know - it's all on TV, but let's pretend it was at least somewhat indicative of the time) that customers enjoyed while traveling. The dining car on a train was an actual dining car. It wasn't the third-rate McDonalds that they are today, selling pre-packaged food, oily soup, and way too many items that are basically deep-fried fat and sugar.

What I can say now is that this airline has come the closest to what modern travel should be. I imagine that, if this airplane were a train, there'd be a kick-ass dining car selling good, affordable food, that the car interiors would be painted nice colors instead of "Puke should blend in with this nicely," and the general "feel" of the experience would be positive instead of "We're going to wedge you on and shovel you off like pigs, so say 'oink-oink' you little piggies - c'mon - say you like it."

To say that I would recommend Song to people I know would be an understatement. After landing, getting onboard the aircraft of any other airline is going to seem extraordinarily painful in comparison. This is absolutely the way modern air travel should be conducted. It's fabulous.

For an idea of the "mood" onboard, I just heard this over the announcement system:

"The fasten your seatbelt party is now over."

The "fasten your seatbelt party." That's awesome. It's like they actually hired interesting/fun/whatever people to even write their announcements.

Another one that just came on (about 10 minutes have passed since I wrote the last line):

"Clouds can have potholes, too. Please fasten your seatbelt."

I love that. Instead of the totally artificial, "There are no living creatures working for this airline" message that I get when flying Northwest (an electronic voice that sounds frantic (what does it take to scare a computer?) that says, "FASTEN YOUR SAFETY-BELTS" - it has the same urgency as "DANGER - DANGER, WILL ROBINSON").

Turbulence typically makes me really nervous, but just having a friendly announcement about it made me feel better. This is such a !@# awesome airline. Usually, when the bumps start, I grab a napkin, jot down a brief will, and then soak the napkin in water in the hopes that it will survive the fiery explosion that will result from the plane getting jostled a bit. Not today, though.

Gotta go now. I'm going to order the bread and cheese plate and enjoy it while watching the E! Channel.

On a 757.

In coach.

Published Monday, April 19, 2004 3:02 AM by Rory

Filed Under:

Comments

 

Sean Cull said:

And they have wireless access on the plane?
April 19, 2004 3:10 AM
 

Chris said:

A friend e-mailed this to me long time ago, hope you enjoy it.

Wouldn't you love to have this attendant on your next flight? Thanks to a retired Delta Captain for sending this "paraphrase" of a memorable safety PA (public announcement)from their Flight Attendants. In his own words....

"I was flying to San Francisco from Seattle this weekend, and the flight attendant reading the flight safety information had the whole plane looking at each other like "what the heck?" (Getting Seattle people to look at each other is an accomplishment.) So once we got airborne, I took out my laptop and typed up what she said so I wouldn't forget. I've left out a few parts I'm sure, but this is most of it."

(BEFORE TAKEOFF)
Hello and welcome to Alaska Flight 438 to San Francisco. If you're going to San Francisco, you're in the right place. If you're not going to San Francisco, you're about to have a really long evening. We'd like to tell you now about some important safety features of this aircraft. The most important safety feature we have aboard this plane is ...... The Flight Attendants. Please look at one now.

There are 5 exits aboard this plane: 2 at the front, 2 over the wings, and one out the plane's rear end. If you're seated in one of the exit rows, please do not store your bags by your feet. That would be a really bad idea. Please take a moment and look around and find the nearest exit. Count the rows of seats between you and the exit. In the event that the need arises to find one, trust me, you'll be glad you did. We have pretty blinking lights on the floor that will blink in the direction of the exits. White ones along the normal rows, and pretty red ones at the exit rows.

In the event of a loss of cabin pressure these baggy things will drop down over your head. You stick it over your nose and mouth like the flight attendant is doing now. The bag won't inflate, but there's oxygen there, I promise. If you are sitting next to a small child, or someone who is acting like a small child, please do us all a favor and put on your mask first. If you are traveling with two or more children, please take a moment now to decide which one is your favorite. Help that one first and then work your way down.

In the seat pocket in front of you is a pamphlet about the safety features of this plane. I usually use it as a fan when I'm having my own personal summer. It makes a very good fan. It also has pretty pictures. Please take it out and play with it now.

Please take a moment now to make sure your seat belts are fastened low and tight about your hips. To fasten the belt, insert the metal tab into the buckle. To release, it's a pulley thing -- not a pushy thing like your car, because you're in an airplane -- HELLO!!

There is no smoking in the cabin on this flight. There is also no smoking in the lavatories. If we see smoke coming from the lavatories, we will assume you are on fire and put you out. This is a free service we provide. There are two smoking sections on this flight, one outside each wing exit. We do have a movie in the smoking sections tonight ... hold on, let me check what it is ... Oh here it is ... the movie tonight is "Gone With the Wind."

In a moment we will be turning off the cabin lights, and it's going to get really dark, really fast. If you're afraid of the dark, now would be a good time to reach up and press the yellow button. The yellow button turns on your reading light. Please don't press the orange button unless you absolutely have to. The orange button is your seat ejection button.

We're glad to have you with us on board this flight. Thank you for choosing Alaska Air, and giving us your business and your money. If there's anything we can do to make you more comfortable, please don't hesitate to ask.

If you all weren't strapped down you would have given me a standing ovation, wouldn't you?

(AFTER LANDING)
Welcome to the San Francisco International Airport. Sorry about the bumpy landing. It's not the Captain's fault. It's not the Copilot's fault. It's the Asphalt.

Please remain seated until the plane is parked at the gate. At no time in history has a passenger beaten a plane to the gate. So please don't even try.

Also, please be careful opening the overhead bins because "shift happens."

url = http://www.geocities.com/good_clean_fun_2/flight-s.htm
April 19, 2004 4:31 AM
 

Rory said:

Chris -

That was awesome - thanks for posting it :)

I've actually heard bits and pieces of that on other flights I've taken, so maybe some of it is humor of the Flight Attendant Inner Sanctum that's exchanged in the backs of flights like secret handshakes.

Great stuff, though.
April 19, 2004 6:02 AM
 

Tommy Williams said:

Do you have any extra space on this plane? Are the seats any wider or the rows further apart than on other airlines' coach flights? If they're not doing that, no amount of seatback fun is going to make a difference.
April 19, 2004 6:22 AM
 

Randy said:

Sounds a lot like a regional JetBlue. But since they fly out of Hartford/BDL, they are a real option for me... Closest JetBlue option for me is NYC.
April 19, 2004 1:08 PM
 

M Kenyon said:

I too flew Song back and forth from Florida. Nice outfit they have. Their a subsidiary of Delta. So if you have Delta's frequent flyer program you can rack up points...
April 19, 2004 1:55 PM
 

paul said:

Delta created Song to protect its executives in the event they go broke. I flew across the Atlantic over 100 times with Delta, and have a huge stake in the company with my frequent flyer miles.
April 19, 2004 2:04 PM
 

Jeremy Brayton said:

Song is definately Delta's and Delta is apparently going broke.

I've not done much flying but it does help to have a more candid approach to the event even if you are okay with flying. There's nothing worse than spending your hard earned money just to be shuttled some place where the people serving you are about as happy as the people in the drive-thru at McDonald's.

I believe Song is only dealing with a majority of cities that can be accessed from Atlanta. It's a lot like the old (I think old) ValuJet and other cheaper airlines around. ValuJet used to only go to a couple of select east coast cities and I believe Song follows the same basic format for now.

I do agree though that this should be the level of every airline. Airlines should be competing for customers in some Mad Max Beyond Thunderdome type event. 2 airlines enter, one airline leaves.

I guess we as people just like throwing gobs (increasing gobs because of '9/11 security upgrades' which should have been made long ago but I won't even begin to slap them for their obvious misappropriation of money) at some airline that rubs them the wrong way. Then they either stick with the same one (because they sometimes don't have a choice) or move on to another one not alerting the previous airline of how incredibly worthless they are.

What's funny is that Song, one of the cheapest in the nation, has better service than an airline that charges twice as much. Where is that money going? Paying for drunk pilots?

I guess since I'm fortunate to be in Atlanta where Delta is based, I can take Song as long as I go to one of the cities they fly to. I'll be sure to look at them first simply because I a) trust your judgement and b) I've yet to see any other airline reporting anything near this level of service. The last time I flew was before Sept 11th on a normal airline and the service was almost non-existent. I'm sure the 9/11 'budget crunch' they endured did nothing but hurt the already poor service they have, so I'll do my best to avoid them like the plague.
April 19, 2004 5:33 PM
 

Eric Gunnerson said:

Both Delta's Song and United's Ed (yes, it would have been better if United named their carrier "Dance") are attempts by airlines already loosing money to compete with the upstarts - Southwest, Jet Blue, and one other whose name escapes me.

This has been tried before, and it never works, because the discount offspring always has to compete with the main airline, and it doesn't compete hard enough.
April 19, 2004 5:40 PM
 

Josh said:

I had a similar positive experience on "Frontier Airlines", which I think only flys to/from Denver. And Southwest has long been known for their more pleasant employees. I think the moral of the story is: avoid the big, unmanaged airlines.
April 19, 2004 6:01 PM
 

Aine said:

I was once treated to what I would consider first class service in coach on Midwest Express Airlines back in 1999 on a flight to Boston. We were served excellent food on REAL dishes, and the meal came with complementary wine... in a REAL wineglass. The napkin was made of cloth, and the silverware was actual silverware. I, along with most of the rest of the other passengers, was shocked.

I have no clue if they still run the airline like that as I haven't flown anywhere since then.
April 20, 2004 7:36 AM
 

Chuck said:

Just came back form VS Live! in SF on Frontier Airlines.

Like Josh, I too had a great experience!

The return flight was due in to BWI at midnight, and whether due to the late hour or an especially talented flight crew, the passengers were kept laughing most of the way home.

From the clown nose left ont the flight attendant after she took the air mask down from her face, to the quips like "we'll be dimming the lights to make your neighbor look better" or "please collect your personal problems before debarking", it was great for everyone except the grinch and those who actually wanted to sleep (foolish traveler).

Who knows, maybe tight competition is actually training some of the airlines to "be nice". funny, that's what we tell our kids.....

April 20, 2004 11:27 AM
 

Tim said:

I just flew to Denver from Salt Lake Friday on Frontier. Same experience as Chuck and Josh. Definitely one of the fastest one hour flights I've had, especially because I forgot to bring a book to read.
April 20, 2004 8:53 PM
 

Mark Freedman said:

I love to hear this. And that was an AWESOME post, Chris.

Sounds a lot like JetBlue. I'm taking that to Orlando next month, and I'm actually looking forward to my flight. My wife took JetBlue on her trip to Florida last month, and she LOVED it (and she's the world's biggest cynic).

I hope this is a trend. If only more people and companies really understood how important humor is in dealing with people, we'd all be so much better off.

- Mark
April 21, 2004 3:47 AM
 

Anonymous said:

Delta's Song is the worst. Their planes are **VERY** old - some in fact over 20 years. I'll take JetBlue's brand new planes, leather seats and DIRECTV, free Wi-Fi at the gate and much better service any day of the week. WSJ article I read a few weeks ago said new Delta CEO will end Song in June so beware if you're planning to buy tickets from their website.
April 21, 2004 1:52 PM
 

MilesArcher said:

Take five more flights and then tell me if you think their shtick is still funny. Southwest does a lot of it and it gets old. Especially the flight north from Orange County which is filled with kids from Disneyland.
April 21, 2004 2:32 PM
 

David Tise said:

Delta Song lost all my bags last weekend when I flew them LGA-PBI. Their folks at the Delta lost bag call center in India were very nice but they never could find them - I just got one bag back today!!! As one article I read said, Song is just Delta with a new paint job JetBlue is a real airline. Also their TV's stink. They say they are digital but the picture is all stretched and you can't read the ticker on CNN - it looks like video on Windows media player video. I say go JetBlue!
April 22, 2004 2:16 AM
 

Anonymous said:

JetBlue's Prada uniforms really are cool. I love watching them come off the plane. I hear Delta Air Song did Kate Spade to try and copy but I don't think they came off as well. It looks like they made a bunch of cuts on the final product as it just sort of looks thrown together.
April 23, 2004 10:04 PM
 

Anonymous said:

I flew Song last week . None of the TV's worked for the entire flight. They nasty Delta flight attendants seemed to care less but they we're happy to charge me $12 for a brown salad. I asked for a can of coke but only got a cup...that was after the cart trapped me in my seat for the first 1:30hr of the flight. Nasty nasty experience.
April 29, 2004 11:20 PM
 

Eileen said:

I am a Song Flight Attendant. I am former Delta, former PanAm, former National Airlines. I have been around, airline wise.
These days, you are not going to get any better than Song. Beleive me when I tell you, Flight Attendants at Song LOVE working there. That is the difference between Song and Mother Delta.
May 16, 2004 2:25 PM
 

David said:

TV's were busted on my last Song flight too.
May 22, 2004 6:04 PM
 

Anonymous said:

Delta Song changed the plane to another regular Delta plane so we had no TV and it was just regular Delta.
May 30, 2004 11:19 PM
 

Anonymous said:

Delta Song changed the plane to another regular Delta plane so we had no TV and it was just regular Delta.
May 30, 2004 11:19 PM
 

Anonymous said:

The lost all my bags
June 3, 2004 5:35 PM
 

Anonymous said:

Said it would be Song but it ended up just being a old delta plane??? I don't get this airline. They really are the worst!
July 3, 2004 6:14 PM
 

Anonymous said:

Song/iPod promo is a fraud so beware. It is only vaild on their most expensive fares. Make sure you read all the small print.
August 7, 2004 10:29 PM
 

Ross Davis said:

Song has no food anymore becuase I guess they did not pay their bill to the food company. We only had water on my last flight to Florida! I think it's the end for them.
September 27, 2004 12:10 AM
 

Anonymous said:

Yup. Read in the paper that Delta and Delta Song will end service and go Chapter 7 by December 15th.
October 23, 2004 10:49 PM
 

Mark Miller said:

SONG = Same Old Nasty Girls
November 23, 2004 1:28 AM
 

Jack Guastmachio said:

I flew Song this past January and December and have had a great experience on them. The plane was clean, the flight attendants are friendly and they are on time. The TV service was great the whole entire time. To me they are so much better than jetblue. Song has killed jetblue and left the competition in the dust. Recently I read an article that Jetblue lost a lot fo profits and are now at the level of most american carriers. I definitely think that Song is better than the other airlines. If you are going to And from the northeast Song is for you. ANd it is past the date of December 15 and Song is still around so that proves the other comment about song leaving a flase statement. Actually Song recently added 5 new destinations and now have the worlds most innovative entertainment system that beats international carriers. Song has mp3's that you can create a playlist of 32 songs out of 1600 titles. There are still 24 channels of Dishnetwork and there are 10 blockbuster movies and 11 videogames such as texas holdum and music trivia. Song is truly an airline that settles for nothing less than the best! I LOVE SONG!
April 26, 2005 8:41 PM
 

person said:

Song Is Much Better Than JetBlue
Aug 22 '05

Author's Product Rating


Pros
As stated above.

Cons
I have to say just one more thing: FLY SONG, NOT JETBLUE.

The Bottom Line
Flying on Song over jetBlue is a no-brainer, so check out its website at flysong.com for more information.


Full Review
I recently went to Orlando flying with Song on the way there and jetBlue on the way home. Song was much better. JetBlue had uncomfortable seats, only served snacks, and just didn't compare to Song.The reason we chose Song and jetBlue because they were the best deals we could find. They were both worth it, but Song was worth much more than we paid for it.

Song Pros:
Wonderful entertainment options including directTV, music, movies(for $5 each) that start anytime you want them to, games(for $5 each),information on your flight including a digital map, the distance traveled, temperature, altitude,and other things,you could fill out a survey on your flight, and a song trivia game in which you played against other people on your flight. Also, Song's TV screens were bigger and they are touch screens. The leather chairs have either purple, green, or yellow(if I remember correctly) leather for the tops and sides of the seats colorful,stylish, and comfortable.They also have reasonably priced meals for you to purchase. This is kid friendly airline and I heard not one kid whine, scream, cry etc. for the whole flight.I recommend this to any age of traveler.

Song Cons:
I didn't find anything wrong with Song, all the airline attendants were friendly and quick, the food was good, and the entertainment system was the best one on any airliner out there including JETBLUE.

Recommended
Yes doesn't even begin to describe it
August 22, 2005 1:57 PM
 

jesse said:

Greetings,
Unfortunately the experience that we have had with song is very disappointing. The relationship that they maintain with customers is very wrong..... example:
We read the pricing policy that they have on the Internet in which they suggest that you purchase a ticket early and that the price would be lower. Based on the suggestion of the policy we purchased two round tickets to San Francisco for $673.80 confirmation number 5HSNUA. Talking to friends about the trip, I was told that they took us for a ride insisting that they will sell that same ticket for less as they have in the past. With that I checked again on line and found that indeed they now sell that exact ticket for $160 less than a few days ago.
I called reservations to find that MR Mark Rich insist that they would not honor the new lower fare structure with out a penalty fee. I asked for Song to honor the lower fair because the Internet advertising was very misleading in pointing persons to buy early and save on the fare structure. If that is the strategy then the public is being taken as fools. Your article is old but the tactics are new...maybe Jet Blue is not such a bad place to be, or at least one will not have to be walking around with a lowered head feeling as if age has taken it's toll on one.
October 29, 2005 3:13 AM
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