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A physics lesson from U-Haul

I've been out of commission for a few days. Not for my usual reasons of depression, confusion, or migraine due to some strange prescription drug cocktail overdose allergic reaction, but for something much, much worse.

Kori and I moved.

I hate moving. It's something that seems to be fated to happen only during periods of extreme weather conditions, or when you've sprained your ankle, or when something good comes on TV, or when the neighbors are making Stove Top Stuffing, or any other time when hauling gigantic pieces of ugly furniture in and out of dusty moving trucks in the middle of an unscheduled tornado would be inconvenient. The end result is often very pleasant - our new apartment, for example, has hot water - but the effort of moving your life from one place to another is just draining. Your legs turn to noodles from all the lifting, and I don't mean somewhat firm "al dente" noodles, but something more like those soggy noodles that were in the canned Chef Boyardee spaghetti that your mom fed you when you were young and which made you volcano barf like a frat boy after a keg stand.

That aside, there was one fabulous event that occurred three days ago which I never would have experienced had it not been for the move. My view of the universe changed completely in a period of several seconds, and I owe it all to U-Haul (for those of my readers who live in countries that have adopted the metric system (i.e. - anybody but us), U-Haul is an American company which rents out moving trucks to idiots who think that they'll save a few bucks by scraping, dinging, and otherwise destroying everything they own rather than paying some escaped prisoners to destroy furniture for them (although the furniture winds up getting destroyed in either scenario, the escaped prisoners probably have moving insurance and will pay you to cover any damages incurred during the move (they might send thugs over to your new digs later to rough you up for having made use of the insurance, but that's another matter))).

Like other great discoveries, it happened as the result of a mistake: penicillin, lite beer, and "I Can't Believe It's Not Butter" were all discovered by people who slipped up during normal work routines. Somebody trips on a cord, the computer is unplugged during some intense calculations, atoms are split, protons are rethingamajigged, and we suddenly have Splenda which makes the entire stupid Atkins craze possible, leading to overly sweet soda pop and peanut butter cups that, although very much like the "real" thing, give you Mega-Diarrhea. You get the idea.

The slip up in this case is that I reserved a 14 foot moving truck with U-Haul, but was given a 10 footer by mistake. I was being helped by a slender hick of a customer representative when I noticed the error. He seemed like a simple guy. Maybe the sort of person who goes home, sits on a porch swing, chews on long grass, and says "yup" a lot while drinking beer that looks like water and tastes like monkey urine. It wasn't initially his intent to deceive me, but his goals quickly changed when he realized that getting me a truck of the proper size, which is to say of the size that I bloody well ordered, would have meant doing more paperwork, so he decided to try and lie his way out of it.

He paused for a moment to consider the possibilities. I could see by his expression that the gears were really turning upstairs. Having to redo the order would mean that he would get home later, which would mean possibly missing part of his favorite pro wrestling show on pay per view, and that he would also have less time to consume the swill he calls beer which is made from "pure Rocky Mountain water" (and little else, apparently).

He looked at the truck, and then he looked at me.

He looked at the truck again.

And then me again. His face took a solemn look.

He spoke.

"Well, it's bigger on the inside."

Well I'll be damned, I thought. Here I was, thinking that the truck was going to be too small for my move, but no! It's bigger on the inside! Of course! That makes perfect sense. I mean, I used to watch "Dr. Who," and I remember the Tardis, which was a telephone booth on the outside, but a cavernous transportation device on the inside. Obviously, Stephen Hawking, or some other physics brainiac, is working for U-Haul and outfitting the trucks with parts modeled after bits of UFOs that crashed in New Mexico deserts fifty years ago. I mean, DUH!

What do you say to someone like that? There are lies, and then there are L- I - E - S. He might as well have told me that the truck was immune to gravity and that, rather than traditional unleaded gasoline, the thing ran on pixie dust (which is probably cheaper than gas right now, anyway).

In the end, though, I took the small truck without making a fuss. Granted it was a bit smaller than the truck that I was expecting, but when someone comes along and brightens your day with a fantastic gem like that, you should just consider yourself lucky.

But I still hate moving.

Published Friday, July 23, 2004 6:48 AM by Rory

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Comments

 

Paolo said:

Hey Rory, want to know what sucks more than moving? Lightning - yeah that sucks a lot more. Oh and here's some advise - when you are having the biggest lightning storm ever and you are outside watching it and thinking "wow that's really close and really really loud - it's like right overhead - maybe i should go unplug the computers...". well, have the unplugging thought 1st - it saves a lot of grief.

btw, when talking with HP on the phone, two quick beeps and a pause and then one beep means you are being transferred to india - one beep pause two beeps means you are headed back to the US.
July 23, 2004 7:16 AM
 

mike said:

U-Haul is notorious for agreeing to rent anything, but then sorting out who gets what only when the folks actually show up to get their truck. So they _need_ to be able to bendt the laws of physics.

From http://slate.com/id/75695:

"... who for four years worked as a customer service representative for U-Haul in Missouri, confirms everything the Shopping Avenger has said (and said, and said) about U-Haul in this long jihad. Most noteworthy: his unequivocal assertion that customer service reps were never allowed to turn down a reservation, even if they didn't have a truck to rent.

'Employees are admonished that they would lose their jobs if they turned down a reservation for the upcoming weekend, even if the weekend was so overbooked that that the region was several hundred trucks short. People would wait several days for their trucks,' Battagler says by way of introduction."
July 23, 2004 7:38 AM
 

skicow said:

I had a similar experience with U-Haul, I wanted to rent a truck to move into my new apartment, I said I needed it for Friday, early morning. I figured that I could pack the truck up all day Friday, then drive to the apartment early Saturday, unload, and then return the truck. Simple. Mistake number 1, I decided to move on Labour day weekend which is the 'busiest rental weekend of the year' according to the U-Haul salesperson I talked to since it was the weekend that all the College/University students also rented U-Haul to move to their schools for that year. Mistake number 2, I was moving from Canada to the USA, so obviously I had to cross the boarder, it's a good thing that I live in Niagara Falls, Canada and there are a total of 4 bridges between the US and Canada because Labour Day weekend also happens to be the 'busiest travel weekend of the year' for crossing the bridges between the two countries, and this I know as a fact since I've lived near the bridges for my whole life and the average time to cross from Canada to the US on the Labour day weekend is about 3 hours. Hence my idea to pack the truck on Friday and leave at around 6:30 am Saturday morning to beat the traffic jam across the bridge. It was a brilliant plan, but it was not to be because of the amazing crap that U-Haul pulls. I never got the truck early on Friday, I sat around all day waiting for the phone call to tell me where to pick up my truck. Mistake number 3, I figured that I would be told to pick up a truck that was close to where I lived, since there were about 5-6 U-Haul stores within a 20 km radius of my house, I was wrong. I had to drive about 100km to get my truck, and it wasn't early on Friday either, I received the call at around 11:00 pm Friday night. I also got a smaller truck then when I booked, just like Rory.

Anyways, I did get moved, and I now have an eternal hatred for all things U-Haul....every time I see a U-Haul truck/trailer on the road, I pity the poor bastard behind the wheel.

BTW: Have you noticed that ALL U-Haul vehicles have Arizona license plates?
July 23, 2004 12:22 PM
 

M Kenyon said:

And yet another U-Haul story... tho, my truck didn't shrink... it grew. I went from an easy to drive automatic 14 footer, to a gruesome, used to move the mobs office, cattle, and other terrible payloads, 24 footer with a standard transmissioin. (Thankfully I can drive them.)

If you ever want to feel like a truck driver, drive one of them. Closest thing I've gotten to being a truck driver next to.... well... let's just say, I felt powerfull.

Two flattened cars, a rainy day, and zero straps to tie down my furniture in the hugly oversized vehicle later and I was moved.

The sad thing is, I laid out my furniture in the truck, and it was larger than my new apartment.
July 23, 2004 12:31 PM
 

Sam said:

I also moved two weeks ago, but I love the uhaul (well all rentals really), price structure. I did actually only book a 10 footer (and it was close too, I probably could have used a 12 footer), for $9.95. Only $9.95!?!

Well then theres insurance, $30. Then they charge you 1.70 a mile. Luckily mine was a very short move, (1 mile) so that only came to $10 (travel from uhaul to home to new home and back again - 5 miles). Then you need to rent some blankets and a dolly, thats another $30. Suddenly your $9.95 truck is $80!

The wisest thing I did though was hire a college student. Paid him $20 an hour, which is a lot in the hand (and a lot cheaper than those bastards on craigslist charging $35-40), and used him for 4 hours. Best $100 I ever spent. "Pick up those boxes over there fill of books and carry them down the 3 flights of stairs will yeh". I woke up the next morning feeling ok, as I didn't ruin my back for another stupid move. (and I'm a young guy with lots of energy).

Total cost to move myself: $200.
Cost to hire two men and a truck to do it: $300 + tip.
July 23, 2004 12:34 PM
 

Matthew Burns said:

I'm moving today and tomorrow. We hired movers this time since I've moved on average once every 18 months of my life, and are not completly fed up with the Truck Rental scene.

I'll let you know how it goes.
July 23, 2004 1:00 PM
 

Avonelle Lovhaug said:

My experience with U-Haul is that the trucks you rent typically break down with all your stuff somewhere between the old place and the new place. Phooey!

The last few times I moved, I used movers. In fact, the last time I moved, we moved less than 10 miles, and the movers cost me $700 (that includes $80 for a tip - $20 for each guy). We did all the packing, and the movers packed it all in the truck, drove to the new place, and moved all the stuff into the new place. This was for 4 kids - two adults and two teenagers, and we had a lot of stuff!

That money was completely worth it.

I have helped my relatives move many times in the past. Now, I really try to encourage them to hire movers. Yes, it is more expensive, but have them do a free estimate to see how much. The added money is probably well worth it.
July 23, 2004 1:37 PM
 

Desi said:

I have hads this experience twice in last 4 years. First time I booked a 14 feeter an got a 10 feeter. Luckily my moving distance was 4 miles, I could make two trip. Next time I booked a 17 feeter and got a 14 feeter. The cashier was not apologitic, told me (sh)it happens everyday and started blaming the coworker who made the original booking.
July 23, 2004 2:15 PM
 

VBJB said:

This is the funniest article I have ever read. I am in my office with tears in my eyes hoping no one will look in the window to further investigate the amusement.

Thanks for the laugh!

First time poster
July 23, 2004 2:15 PM
 

emptiness said:

Hicks and wrestling makes me think of... Ultimate Christian Wrestling.

http://www.ultimatechristianwrestling.com/

There's lots of little gems there if you look around. (The roster of wrestlers includes a guy named J-Lo!)

The site was spotted by General JC Christian, who wrote a rather touching letter to the guy who runs the UCW:

http://patriotboy.blogspot.com/2004_07_01_patriotboy_archive.html#109021700621255998
July 23, 2004 3:58 PM
 

Josh said:

I've been car shopping the last few days. I've come to know all too well the feeling of L-I-E-S. After the first day, I was completely depressed. How could someone stand there in front of me and straight out lie??? Isn't that really rude? Why is this stranger that I'm trying to do business with being so rude to me?
Now, I don't take it as personally, so it is a little more amusing.
July 23, 2004 3:59 PM
 

Leo said:

Ah yes, the joy of UHaul. I have a similar story where I made a reservation, called the night before to get the pickup time and location, was told that they don't have the truck, got into a pointless argument about what exactly "reservation" means. Then finally got them to give me a truck, many hours late the next morning (plan was to pack very early, it being late May in Arizona), and instead of being the 24 footer I had wanted, it actually was a 26 footer, diesel (mmmm, diesel (more on this later)) and standard transmission, which I didn't really mind. But, the damn thing broke down coming up the grapevine out of LA by blowing fuel out the fuel filter and onto the exhaust headers. No danger of fire without the pressure, but it sure smelled bad. So, another delay then and the next day for them to fix the thing, and to top it all off they claimed later that I owed them even more money than I paid them (in full) and sent a threatening letter to that effect (which I disputed and they dropped). skicow, to answer your question, the AZ plates are because UHaul is based in Arizona, so they probably license them all there.
Oh, another trick they like to pull: warn you that if you don't return the truck with just as much fuel as when you rented it, they'll charge you your first born to refuel. So, you end up topping off their truck for them because even though it *looks* full on the fuel gauge, it's really short several gallons.
July 23, 2004 4:13 PM
 

Patrick Cauldwell said:

I'm continuously amazed by both the dishonesty and outright sloth of U-Haul employees. I've often "reserved" equipment only to not have it be there, or in one supreme example (never ever rent from UHaul in Kirkland, WA) I had to wait for over an hour for some monkey to hook up a 5 X 8 trailer to my rig, while another monkey inside incorrectly billed my credit card 3 (count 'em, 3) times before I could flee the place in abject terror with the trailer (finally) in tow.
July 23, 2004 4:35 PM
 

Dan McGillen said:

Seeing all these stories, I'm wondering how they actually stay in business.

I have my own Uhaul story, from early this year. Uhaul has an online reservation system, which I made the dire mistake of using. I probably should have been concerned, as there were several dead links on their web page. However, their reservation system seemed to work fine.

I got a confirmation email saying they had gotten my order, and then I got a further confirmation the week before my move listing exactly what I had asked for and when. Sounds like that should be simple enough, right? In the second confirmation, I was informed that a Uhaul representative would call me before 5 pm the day before the move.

So the day before the move arrives. Five in the evening comes and goes, still no call. I decide I better call them as they are probably closing soon, figuring they just forgot. After all, they had stated that there was a specific truck that was reserved for me. Surely they still had the reservation. So I call. They've never heard of me. Finally, one of the people in the traffic department does some research and discovers that my order was never forwarded anywhere.

So the email indicating a reservation actually meant nothing. Great.

So I ask what they have. They search their database, and come back with only one possibility. They've got a truck that they can give me at 5 pm, the day I need it (9 hours later than my reservation). But there is a catch. I can't have it for two days like I had asked. In fact, I can't have it for one full day.

The truck is scheduled to go out again the following morning at 9 am sharp. So I've got 16 hours to move and return the truck. And so began the mad dash to get everything done. Suddenly, we didn't have time to pack things carefully and thoughtfully and take a few loads. Everything had to be done, and fast.

With the help of an army of friends, we were able to finish the moving finally at 4:30 in the morning. Giving me just enough time to take a brief nap and then take their deathtrap back to them.

I was told how much gas had to be in the truck when I returned it, or I would be charged. Never mind that they tried to charge me when I returned it, despite the amount of gas being fine. Never mind that I was following the contract we had signed to the letter and they were trying to violate it. Never mind that the truck they gave me had serious mechanical issues and barely made it back to them without breaking down.

So I swore that day, never again. I'll carry my furniture the whole way before I ever do business with Uhaul again.

At least they gave me the right size truck.
July 23, 2004 5:26 PM
 

Lou Sipher said:

Hey Rory,

When you die and St. Peter shakes his head, I'm gonna send you a Your-Hell to transport all you stuff.

Ha ha ha ha (in demonic style)
July 23, 2004 5:55 PM
 

Jeremy C. Wright said:

Rory, your response should have been simple:

"If I order blankets, can I have a bigger truck?" ;-)
July 23, 2004 8:00 PM
 

Stephen Hawking said:

You moron! Anyone who took physics 114 knows that due to Bain's Law of Inverse Photonization and Uhaulistic Normalcy the inside actually IS bigger!

Maybe you should crack a book once and a while you rank amateur!
July 25, 2004 6:30 PM
 

qc86 said:

Doesn't ANY reader of this idiot's site laugh at the fact that a man who confesses to wathcing Dr. Who thinks he is superior to ANYONE! How pathetic is that? You watch Dr. Who for crying out loud! And are PROUD of it! You are the LOWEST man on he world's totem pole for that. A ultimate geek. Far worse than the people who drink the so called watered down beer!
July 26, 2004 2:40 AM
 

Rory said:

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ lite beer drinker
July 26, 2004 2:53 AM
 

Anonymous said:

we moved about 25 miles, we took the two days before and moved my huge ass desk and the fish tanks and mapped out the apartment where all the other stuff was going to go. the rest we had packed up and color coded labled by room and floor. the movers showed up at 8:30 had the truck loaded (all the way too the door) by 9:45. half hour drive and all done by 12:45.

total cost including tip: 524.

Didn't have to fight with U-haul, didn't have to find someone to help move the furniture, didn't have to buy pizza and beer for people helping move the furniture, didn't have to try to pull the uhaul into the right gas pump and fill it up. didn't have to drive the huge truck on I-465 (the other indianapolis motor speedway) didn't have to work my ass off unloading the truck. didn't have to drop the truck off.

the last time I moved and rented a u-haul it ran right about 250. I'm never renting a u-haul again. this experience was so much better than any of the other 18 times I've moved.
July 26, 2004 4:31 AM
 

JC Magnusson said:

Not that I would ever wish a "next time" upon you (moving seriously sucks), but next time use Penske if they're in your area. Nicer people, newer trucks, and maybe just possibly they understand complex ideas such as volume=LxWxH...
July 26, 2004 7:12 PM
 

Jen said:

I managed to get a good deal - got quoted a cheap price on the phone, got them to fax it to me because it seemed to cheap. Sure enough the guy hiring me the truck said that I had been quoted the weekday rate and that was incorrect but he'd give it to me for that anyway. Plus I got upgraded to a bigger truck as they didn't have the 2 tonne that was advertised on their website!

Shame about the guttering we hit on the estate we were moving out of :(
July 30, 2004 4:54 AM
 

makemeincubus said:

Great...I just rented myself a damn U-Haul for my 80 mile move to San Diego, CA...if anything happens during my move, I am going to blame all of the people jinxing my move with their hellish accounts of U-Haul's inability to function properly...
Anyway, personally, no one I have known has ever had problems with U-Haul; hopefully I'm not the first...at least now I know that I am going to have the hicks down there at the ghetto U-Haul place do a triple-check to make sure that the p.o.s. in in running condition. Or else, they'll be wishing that I had gone to Ryder...
I also want to add that people who drink lite beer piss me off. It all tastes bad. Why not just drink regular beer, and feel more macho than those who don't?
January 5, 2005 1:46 AM
 

alicia said:

I will be moving to San Diego area from PA some time this spring. I plan on renting Penske truck.

I rented Uhaul truck 3 times in my life and each time there was something wrong with it. I don't want to get stuck somewhere with a truck full of furniture. I don't want the battery to die on me.

Does anyone have any moving advice to share? Thanks in advance.

January 16, 2006 8:14 AM
 

Dan said:

U-Haul employees are not the problem.
Calling them monkey or "hey you" or as I've whitnessed, much worse, doesn't help your situation. Why are all U-Haul's so busy? Becuase they are the first place thought of for renting a truck or trailer. That didn't just magically happen.
Employee's receive very low compensation, this is a summer or seasonal job for most. Personally I own a pickup and have a small trailer I bought at a swap meet, so I don't put my self into a position of having to rely on truck rentals. Really folks, the abuse heaped on U-Haul "monkeys" as so many freely call anyone wearing brown and black, is only adding to your origional problem of using U-Haul to begin with. It's no secret, U-haul is over booked, (like Alaska Airlines, United, etc....) you knew that ahead of time, but you still want to get in there and stir it up. Long story short, you choosing U-Haul is just not a good idea from the start, so why keep doing it? And as far as employee's, give 'em a brake, they are getting paid only pennies above minimum wage, and you know the old saying, "you get what you pay for".
May 29, 2006 3:25 PM
 

Chris said:

Do any of you realize Uhaul is actually a bunch of dealers?  Not all owned and operated by Uhaul???????  Like McDonalds?  They don't all have the same menu items????
August 14, 2006 8:27 PM
 

aarvkslx said:

#file=C:\my\f\0.txt
January 5, 2007 3:00 PM
 

ttngtzzhdw said:

#file=C:\my\f\0.txt
January 6, 2007 4:28 AM
 

aarvkslx said:

#file=C:\my\f\0.txt
January 7, 2007 3:41 AM
 

Eliseo said:

January 17, 2007 8:31 AM
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About Rory

I *own* this site, you loser.